SUPPORT & DESIGN SERVICES
How can we help?
Questions about downloads, your account, a template or custom design work? Send one clear message and we’ll route it to the right place.
Before you send
Include the template URL or order details when relevant. That helps us solve download and account questions faster.
Template support
Questions about files, Photoshop editing or a purchased template.
Account & membership
Login, access dates, one-click downloads and billing-related questions.
Custom design
Need us to customize a PSD or create something specific? Visit Design Services.
Send a message
Quick answers
I have an active membership. Where is the download button?
Open an included downloadable template while logged into the account that owns the membership. The normal cart button is replaced with Download Template.
Can I buy one template without membership?
Yes. Paid templates still use the normal WooCommerce purchase flow for visitors without active paid access.
Are custom design services included with membership?
No. Design Services are separate paid services.